PAIA Manual

This manual is published under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), as amended by POPIA.

1. Contact details

• Name: Omnitrace
• Registration number: TBC
• Information Officer: The Information Officer
• Address: South Africa
• Email: info@omnitrace.co.za
• Phone: 065 375 6188

2. Guide from the Information Regulator

The Information Regulator has published a guide on how to use PAIA and POPIA. It is available at inforeg.org.za, in all official languages.

3. Records we hold

• Company records: incorporation documents, statutory registers, minutes.
• Financial records: financial statements, tax records, invoices.
• Personnel records: employment contracts and payroll.
• Client records: agreements, account details, search logs and correspondence.
• Supplier records: contracts with data providers and operators.
• IT and security records: access logs and policies.

4. Records available without a request

Our Privacy Policy, Terms of Use and the information on this website.

5. Processing of personal information

The purposes of processing, categories of data subjects and information, recipients, cross-border transfers and security measures are described in our Privacy Policy.

6. How to request access

1. Complete the prescribed form (Form 2 under the PAIA Regulations) available from the Information Regulator's website.
2. Send it to the Information Officer at info@omnitrace.co.za.
3. Provide proof of identity and, if you act for someone else, proof of authority.
4. Pay any prescribed fee. We will tell you if a fee applies.

We will respond within 30 days. Requests for your own personal information are free of the request fee.

7. Grounds for refusal

We may refuse access on the grounds set out in Chapter 4 of Part 3 of PAIA, for example to protect the privacy of third parties, commercial information or confidential information.

8. Remedies

If you are unhappy with our decision you may complain to the Information Regulator or apply to court within 180 days.

9. Availability

This manual is available on this website and at our offices.

This document is a template provided in good faith. Have it reviewed by a South African legal adviser before relying on it.