Privacy Policy

Omnitrace ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Information We Collect

We collect information you submit through our website forms (name, email, phone number, service enquiry, missing-person details), automatic technical data (IP address, browser type, pages visited via cookies/analytics), and information provided when you engage our services.

2. How We Use Information

• To respond to enquiries and deliver requested services.
• To carry out tracing, verification and forensic investigations on instruction.
• To meet legal, regulatory and FICA/POPIA compliance obligations.
• To improve our website and services.

3. Lawful Basis

We process personal information based on consent, legitimate interest, contractual necessity and legal obligation, as required by POPIA.

4. Sharing of Information

We may share information with regulated data sources (e.g. TPN, TransUnion ITC, XDS, banking AVS providers), our vetted analysts and, where required, law-enforcement and regulatory authorities. We do not sell your personal information.

5. Cookies & Analytics

We use cookies and may use third-party analytics (such as Google Analytics) and advertising networks (such as Google AdSense) which may set cookies on your device. See our Cookie Policy for details. Third parties, including Google, may use cookies to serve ads based on your prior visits to our site or other sites.

6. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.

7. Your Rights

Under POPIA you have the right to access, correct, delete or object to the processing of your personal information. To exercise any of these rights, email info@omnitrace.co.za.

8. Security

We maintain appropriate technical and organisational measures to safeguard personal information against loss, misuse and unauthorised access.

9. Children

Our services are not directed at children under 18. We do not knowingly collect personal information from children without parental consent.

10. International Transfers

Where information is transferred outside South Africa, we ensure adequate safeguards are in place as required by POPIA.

11. Updates

We may update this Policy from time to time. The "Last updated" date above reflects the most recent revision.

12. Contact

Information Officer — Omnitrace
Email: info@omnitrace.co.za
Website: www.omnitrace.co.za